Frequently Asked Questions

MagnetBlox™ provides educational yet playful products for parents who support imagination and active play in their homes. Unlike other toy companies, MagnetBlox™ has the patent and technology to offer a premium product that supports open-ended play.

Popular Questions

What is the return policy?

We stand behind our products! If MagnetBlox do not meet your expectations, return the product to us within 30 days for a full refund of your original purchase price. MagnetBlox does not cover the return shipping fee.
- MagnetBlox products can be returned for a refund (to the original payment method) for up to 30 days from purchase date.
- Products must be in like-new and with the original packaging.
- A photo of the item is required for a return to verify it is still in as-new condition.

How is my return processed?

Once we receive the returned product(s) back to our warehouse (after inspection), our team will process your return. Please allow up to 2 weeks for returns to be processed.

Can I change my order before it has shipped?

Unfortunately, we do not have the ability to change orders after they have been placed.

When will my order ship?

Orders typically take 1-3 business days to process before shipping. Our warehouse is open Monday-Friday and is closed on national and state holidays. If you have questions about your order, please email hello@magnetblox.com.

What if my product arrives damaged?

Magnetblox would be happy to replace any product that arrives damaged or with defective parts at NO cost to you pending approval. **If you have just opened your package and see any of the following concerns, please let us know via email within 24 hours of receiving your order. The following must be reported within 24 hours of receipt: color mix up, damaged or soiled product from transit, stains, rips, fabric punctures/holes.

Where does MagnetBlox ship to?

We ship to all lower 48 states at the moment. International orders can not be placed.

How do you clean MagnetBlox Sets?

MagnetBlox may be cleaned with a gentle vacuum (such as a shop-vac) and wiped down with a damp cloth. Do not submerge blocks in water.

What can you build with MagnetBlox?

You can build so much with MagnetBlox, need inspiration? Check out our build guide here.

What are MagnetBlox made of?

The material for MagnetBlox is 100% polyester upholstery fabric and the foam is Polyurethane.

Magnet Info

The magnets are VERY strong. Due to the magnetic nature of our blocks, we would not recommend letting them come in contact with any sensitive electronic devices, especially medical devices.

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